✨ Meet Gaia (beta): the AI that makes your AI Agent better

The best AI agents are never static. They continuously improve, automate more conversations, and deliver better customer experiences over time.

Gaia is a coaching agent that helps you maximize the performance of your AI Agent by identifying high-impact improvements and helping you put them into action.

Setting up and optimizing your AI Agent is now as easy as having a conversation.

With Gaia, you can:

Set up your AI Agent from scratch with best practices built in.

Configure skills that help your AI Agent handle more conversations end-to-end.

Optimize your knowledge and instructions to deliver more accurate, helpful responses in minutes.

Identify opportunities to increase automation, improve CSAT, close knowledge gaps, and expand AI coverage across your customer journey.

We're starting with your AI Agent — coaching your skills, guidance, and actions — and over the coming months Gaia will expand to help you across the rest of the product.

How to access

Open the Gaia panel to start a conversation. Available now in beta and rolling out progressively to AI Agent customers over the next few weeks — so no worries if you don't see it just yet.

Learn more about Gaia

Gaia explained

How to use Gaia to improve your AI Agent setup