Drop-off Analysis in Flow Builder

We are excited to announce a new addition to the Flow Builder – the Flow Drop-off Analysis! 🎉

The drop-off analysis allows you to see where customers are exiting your flows, step by step. This new capability enables you to identify and address bottlenecks, improving your flows and capturing more volume, while enhancing your automation efficiency.

What can you do with the Flows Drop-off Analysis?

Identify Drop-off Points: Analyse customer exits at each step of your flows to pinpoint areas for improvement.

Optimise Flows: Gain insights into specific steps where drop-offs occur, allowing for targeted optimisations.

Monitor Performance: View metrics at both the flow and flow step levels, providing a comprehensive understanding of your automation performance.

Accessing this feature is easy. You can either toggle it on a published flow or navigate to it from the Performance by Feature page.

We believe this new feature will empower you to refine your flows and drive better results with your automation strategies 📈.