📸 20/20 Vision: AI Agent can now read images sent in Chat

AI Agent can now see and understand images shoppers send in Chat, not just Email. 🎉

Whether it's a damaged product, an order confirmation, a screenshot of an issue, or a picture for shade matching or fit recommendations (like a skin-tone photo for makeup), AI Agent reads what's attached and factors it into the response. Fewer conversations get escalated to a human just because a picture was involved. ✨

This works the same way Vision already does on Email:

Any Skill/Guidance instructions you've written for these scenarios apply automatically on Chat too

No setup required, it's on by default for AI Agent on Chat

Supported formats: PNG, JPEG, WEBP, and non-animated GIF.

📚 Learn more: How AI Agent uses Vision to understand images