📚 Control which help center articles your AI Agent uses — independently from article visibility

You can now enable or disable help center articles for your AI Agent directly from the Knowledge page, without changing whether the article is visible to customers on your help center.

Nothing changes by default — all your existing articles keep their current AI Agent availability. If an article was used by AI Agent before, it still is. If it wasn't, it still isn't.

Why it matters

Until now, making an article available to your AI Agent required it to also be visible to customers — and vice versa. This meant you couldn't create AI-only articles (like internal product details or edge-case policies) without also publishing them to your help center, or exclude certain articles from AI Agent which you wanted to keep visible to your customers.

Now the "In use by AI Agent" toggle works independently. You can keep an article published for customers but exclude it from AI Agent context, and viceversa.

How to access

Go to your Knowledge Hub, select any help center article, and use the "In use by AI Agent" toggle to control availability. Note that this setting is managed from the Knowledge page — not from the article's help center settings.