A new chat UI that feels native to your store

What's New

We rebuilt chat from the ground up, shaped by real feedback from shoppers and brands. It's a continuation of your storefront, not a widget bolted on.

The redesigned chat brings a cleaner home page built for navigation instead of dead ends, a decluttered conversation thread, and a modern, glass-morphic interface that feels like a natural extension of your store. It's mobile-first and accessible on every device, so the experience stays consistent wherever your shoppers are.

The result is a smoother experience that removes the friction shoppers hit when they need help.

How to switch to the new chat

Starting June 29, you can switch to the new chat at your own pace:

Open Chat appearance in your Gorgias settings and preview the new design — your live chat stays unchanged while you explore.

Adjust your appearance settings until it looks right for your brand.

Go live when you're ready. During the opt-in window you can switch back at any time.

New to Gorgias? You're already on the new chat by default.

Why It Matters

Cleaner navigation: The new home page makes it easier for customers to find live chat, order tracking, and flows.

Decluttered conversations: Excess chat bubbles are gone, so threads are easier to follow.

Mobile-first design: Consistent and accessible across every device.