AI Agent on SMS

AI Agent is now available on SMS
We’re excited to introduce SMS as a new channel for AI Agent, bringing instant, intelligent support directly to the device your customers use most—no app, login, or friction required. With AI Agent on SMS, customers can track orders at the bus stop, ask product questions from the couch, or update subscriptions on the go. AI Agent responds in seconds with the same on-brand accuracy you trust across email and chat—now in text.

What’s new:

Always-on SMS support: 24/7 automated help that answers questions, takes action, and guides purchases the moment customers reach out.

On-brand conversations: Your tone, policies, and AI Agent configuration are automatically applied to SMS—no changes needed.

Unified analytics: Track performance across email, chat, and SMS in one place, with full visibility into what’s working.

Zero setup: Simply link a Gorgias SMS phone number to AI Agent. All existing knowledge, guidelines, actions, and settings are instantly reused.

Get started: Go to AI Agent > Deploy > SMS

Requires an active Gorgias SMS subscription.